Our boys over at Affiliate World deliver a treat: Conversations With a Marketer: The Timotej Gracner Tapes A look inside the mind of notorious STM affiliate and ecommerce entrepreneur Timotej Gracner, in an exclusive one-on-one interview with AWC’s Chad Wilton.
Do you have a service recovery system in place (i.e. a method for dealing with grumpy customers)? You absolutely should. Big companies use LATTE: “Listen to the customer, Acknowledge them, Thank them for the feedback, Take Action, and Explain what you’ve done to handle the issue and improve.”