[Newsletter] ? The “MAMA” Service Recovery Framework ⚡ Obsessed With Page Loading Speeds? You Must Read This

Do you have a service recovery system in place (i.e. a method for dealing with grumpy customers)? You absolutely should. Big companies use LATTE: “Listen to the customer, Acknowledge them, Thank them for the feedback, Take Action, and Explain what you’ve done to handle the issue and improve.”

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