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Newsletter

[Newsletter] Google Chrome’s Badge of Shame 😳 “The Scaleship” comes to an end (142,730.96€ Revenue) 🚢

That’s what Chrome’s gonna show if your site or lander is slow. A badge of shame, if you may.

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Newsletter

[Newsletter] 👩 The “MAMA” Service Recovery Framework ⚡ Obsessed With Page Loading Speeds? You Must Read This

Do you have a service recovery system in place (i.e. a method for dealing with grumpy customers)? You absolutely should. Big companies use LATTE: “Listen to the customer, Acknowledge them, Thank them for the feedback, Take Action, and Explain what you’ve done to handle the issue and improve.”

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